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 Terms and conditions

Terms and conditions​

By accessing this site, you signify your agreement with and understanding of the following terms of use and legal restrictions pertaining to both this site and the material in it.

Payment options accepted

We accept payment via Visa, Mastercard and American Express through the Paygate (Pty) Ltd secure payment portal. The University is currently not registered for AMEX and DINERS Credit Cards. Payments can also be made via direct deposit into our bank account, details to be supplied on request.

Refund policy

In the event that you are unable or unwilling to follow through with a financial donation you have made to UWC, please notify us as soon as possible (no later than 72 hours after your deposit was made) so that we can evaluate grounds for a refund. Refunds are not guaranteed, and will be granted at the discretion of the University. To request a refund, kindly contact Mr E Sadien at 021 959 3141, or email esadien@uwc.ac.za, and you will be contacted regarding your request within 48 hours. Thank you for your understanding and cooperation.

Customer privacy policy

The University of the Western Cape shall take all reasonable steps to protect the personal information of users for the purpose of this clause, personal information shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.info.gov.za 

Credit card acquiring and security

Credit card transactions will be acquired for the university via Paygate (Pty) Ltd, who are the approved payment gateway for ABSA South Africa. Paygate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Timing of credit card payments

Credit card payments may take up to 4 working days to reflect on UWC’s account. The University of the Western Cape only allocates credit card payments which are successfully deposited into the university's bank account.

Customer details separate from card details

Customer details will be stored by the University of the Western Cape separately from card details which are entered by the client on to Paygate’s secure site. For more detail on Paygate, refer to www.paygate.co.za.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Country of domicile

This website is governed by the laws of South Africa and the University of the Western Cape chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature to be in, the Republic of South Africa.

Variation 

The University of the Western Cape may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

Contact Details:

University of the Western Cape

Support: Mr. E Sadien

(E-mail: esadien@uwc.ac.za)

Support: (021) 959 3141 (Telephone)

Address: Robert Sobukwe Road

Bellville

Cape Town

South Africa

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Contact Centre

University of the Western Cape,
Robert Sobukwe Road,
Bellville, 7535,
Republic of South Africa

info@uwc.ac.za | +27 21 959 2911

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