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 Vision and Mission

Vision​

To offer the UWC community a professional and efficient service through a centralized point of contact. A knowledgeable and highly skilled workforce will aim to provide improved efficiency by sharing information that is accurate and of a high standard. Ultimately our goal is to become the enquiry management benchmark for higher education institutions in South Africa.

M​ission​​

Our mission is to assist our prospective students, current students, alumni, colleagues and the general public by answering their enquiries, questions and concerns in a professional, helpful and timely manner.

 In particular we aim to:

 Provide a service that compares favorably against world class standards

  • Assist in improving the student academic administration experience
  • Achieve and maintain an 80% First Call Resolution rate
  • Ensure that all enquiries are handled in a timely yet professional manner
  • Become the preferred point of contact for the UWC community
  • Have the right information available at the right time
  • Support and enhance the reputation of UWC
  • ​To add value to the UWC service chain by freeing up resources and enable our colleagues the time to become more effective in their work
  • Create a perception of accessibility and to focus on problem solving

 

 
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Contact Centre

University of the Western Cape,
Robert Sobukwe Road,
Bellville, 7535,
Republic of South Africa

info@uwc.ac.za | +27 21 959 2911

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