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 Vision and Mission


To offer the UWC community a professional and efficient service through a centralized point of contact. A knowledgeable and highly skilled workforce will aim to provide improved efficiency by sharing information that is accurate and of a high standard. Ultimately our goal is to become the enquiry management benchmark for higher education institutions in South Africa.


Our mission is to assist our prospective students, current students, alumni, colleagues and the general public by answering their enquiries, questions and concerns in a professional, helpful and timely manner.

 In particular we aim to:

 Provide a service that compares favorably against world class standards

  • Assist in improving the student academic administration experience
  • Achieve and maintain an 80% First Call Resolution rate
  • Ensure that all enquiries are handled in a timely yet professional manner
  • Become the preferred point of contact for the UWC community
  • Have the right information available at the right time
  • Support and enhance the reputation of UWC
  • ​To add value to the UWC service chain by freeing up resources and enable our colleagues the time to become more effective in their work
  • Create a perception of accessibility and to focus on problem solving




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Contact Centre

University of the Western Cape,
Robert Sobukwe Road,
Bellville, 7535,
Republic of South Africa | +27 21 959 2911