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Operations and Services

The primary responsibility of the Operations and Services Department within ICS is to provide comprehensive Datacentre, Networking and ServiceDesk capability to the campus community.

Catalogue of Services for the ServiceDesk:

The ServiceDesk is the single point of contact (SPOC) for all ICT requests on campus.  It extends its support to staff as well as students. Some of the essential services offered to the campus community are:

  • All desktop, software and print services support for Staff

  • Internet and email support as well as setting up wireless on mobile devices

  • Software support to students but limited to what is licensed for student use.

Catalogue of Services for the Datacentre:

The Datacentre is the hub where the ICT infrastructure is housed in a restricted access area with 24X7X365 systems and environmental monitoring.

  • Core networking and Internet facing firewall and IPS systems

  • Cisco UCS virtualized server environment hosting mission critical administrative and academic platforms as well     enterprise mail systems

  • High Performance Computing cluster

  • Storage Area Network (SAN)

  • Power protection with dual redundant UPS, generator and HVAC systems

  • Automated fire protection and alerting

  • Disaster Recovery and Backup facilities

Catalogue of Services for Networking:

The Networking area ensures LAN, wireless and WAN connectivity for the campus and satellite campuses. The internal datacentre infrastructure is 10GB which connects us to the SANREN 10 GB backbone.
  • Cisco Networking Core and Distribution Layer

  • Collapsed backbone topology with over 450 fibres from all faculties and buildings terminating into the core switches

  • Pervasive Wireless connectivity and hotspots that will expand to the whole campus in the near future.

  • Eduroam connectivity for visiting academics and students

  • ​Science DMZ enabling researchers fast access to SANREN network.​

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