Information & Communication Services

About ICS

Information and Communication Services (ICS) provides Information Technology and Telephony Services within the University and offers a range of services and facilities to meet the IT requirements of both staff and students.

ICS envisions a Digital Campus where Emerging, Strategic and Innovative Technologies are leveraged to advance our Learning, Teaching and Research capabilities in order to maximise UWC’s contribution and impact at Regional, National, and International levels.

Wi-Fi Access

Everyone at UWC has free access to the Internet, either from their workstation or mobile device, subject to our Information Technology Security policy which we urge you to familiarise yourself with here.
To connect to the WiFi, join the UWC-Campus WiFi network and login with your Network Identity (without the @uwc.ac.za) and password.

Follow these instructions to connect to UWC-Campus

Free Microsoft for students

UWC provides Microsoft Office 365 for free to all registered students, giving you access to tools such as Microsoft Word and Excel for the duration of your studies.

How do you get it?
1) Download it yourself from portal.office.com

This requires a stable internet connected and should not be downloaded on mobile data. If you are on Campus use the Wi-Fi to download.
Read this helpful guide that will show you how to install Microsoft Office 365

2) Contact ICS Service Desk for assistance

Use OpenVPN for free data

ICS has implemented a reverse billing (RB) service that allows students to access all UWC information resources for the Academic Programme without incurring data costs. The service is open for use by students who normally connect using the Cell C, Telkom, MTN and Vodacom mobile services.

Please go to http://iamuwc.uwc.ac.za (zero-rated) for instructions on how to connect.

Computer Labs

Our primary responsibilities are to provide and support staff and students with teaching and training Computer Facilities, which includes computers within lecture venues, auditoriums, and seminar rooms.
The Labs include

• Thintana
• CAMS
• Dungeon
• Cassinga
• BOE
• Hector Petersen Residence
• Disa
• Gorvalla
• Dentistry Faculty (Tygerberg and Mitchells Plain)
• Bellville Medical Centre

We support the labs with hardware maintenance, software installation, and student printer facilities.
Any request for assistance or support must be logged via the ICS Service Desk.

ICS Service Desk

To assist you with any IT related queries, ICS has a Service Desk to deal with any problems or queries that you may have. All of the ICS services must be accessed via the Service Desk.

Contact them on x2000 or 021 959 2000, alternatively you can email them on servicedesk@uwc.ac.za
The ServiceDesk operates a Walk in Centre for staff and students, located between EMS and B block on main campus, as well as on the first floor of FCHS in Bellville. You can find us on Google maps.

We are open Monday to Fridays from 08h20 to 16h30, closed on weekends and Public Holidays.

Chat to a Service Desk Agent

Welcome Guide

Download these handy welcome guides to find out more about IT @ UWC

• Staff
• Students (coming soon)