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Information & Communication Services

About ICS

Information and Communication Services (ICS) delivers Information Technology Services to the UWC community.

ICS envisions a Digital Campus where Emerging, Strategic and Innovative Technologies are leveraged to advance our Learning, Teaching and Research capabilities in order to maximise UWC’s contribution and impact at Regional, National and International levels.

Wi-Fi Access

In order to maintain connectivity between locations, buildings and departments, ICS runs a comprehensive network infrastructure.

Everyone at UWC has free access to the internet, but you will need to login with your Network Identity and password to get access. Use of the Internet is also subject to our Information Technology Security policy and Acceptable Usage Policy which is available here.

Staff on campus are able to connect to the UWC-Campus Wi-Fi which gives access to email, iKamva library and other resources.
Follow these instructions to connect to UWC-Campus

Free Microsoft for students

UWC provides Microsoft Office 365 for free to all registered students, allowing you free access to tools such as Microsoft Word and Excel for the duration of your studies.

How do you get it?
1) Download it yourself from portal.office.com
This requires a stable internet connected and should not be downloaded on mobile data. If you are on Campus use the Wi-Fi to download.
Read this helpful guide that will show you how to install Microsoft Office 365

2) Contact ICS Service Desk for assistance

Use OpenVPN for free data

ICS has implemented a reverse billing (RB) service which allows students to access all UWC information resources for the Academic Programme without incurring data costs.

The service is open for use to students who normally connect using the Cell C, Telkom, MTN and Vodacom mobile services.

Please go to http://iamuwc.uwc.ac.za (zero-rated) for instructions on how to connect.

Computer Labs

Our primary responsibilities are to provide and support staff and students with teaching and training Computer Facilities, which includes computers within lecture venues, auditoriums, and seminar rooms.
The Labs include
  • Thintana
  • CAMS
  • Dungeon
  • Cassinga
  • BOE
  • Hector Petersen Residence
  • Disa
  • Gorvalla
  • Dentistry Faculty (Tygerberg and Mitchells Plain)
  • Bellville Medical Centre
We support the labs (and non-staff PCs linked to the lab) with hardware maintenance, software installation, and student printer facilities.
Any request for assistance or support must be logged via the ICS Service Desk at servicedesk@uwc.ac.za or 021 959 2000

ICS Service Desk

To assist you with any IT related queries, ICS has a Service Desk to deal with any problems or queries that you may have. All of the ICS services must be accessed via the Service Desk.

Contact them on x2000 or 021 959 2000, alternatively you can email them on servicedesk@uwc.ac.za
We are open from 08h20 to 16h30, Monday to Friday. We are closed weekends and Public Holidays.

Chat to a Service Desk Agent