(Published - 25 June 2020)

Dear Campus Community

The University’s management is acutely aware of the problems experienced by many students who requested data and device packages, and it sincerely regrets the inconvenience caused.

A range of logistical issues beyond the control of the University has led to challenges in getting device packages and data to identified students.

As part of the actions taken to address these challenges, UWC has appointed a task team to focus on fast-tracking the delivery of devices and data.

One challenge is that the device package – which includes a laptop, bag, router and two-year warranty certificate – needs to be boxed at the warehouse of the service provider before being delivered to a student. Unfortunately, a COVID-19 outbreak at the warehouse delayed the device packaging and the subsequent delivery. The process is now back on track.

UWC is one of many South African tertiary institutions facing problems with mobile service providers in issuing data. Service providers are experiencing capacity constraints due to the impact of COVID-19 on their operations. The University has subsequently escalated the engagement to senior management of data service providers, as well as the Minister of Higher Education, Science and Technology, Dr Blade Nzimande.

We recognize that many of our students are anxious as mid-year examinations are underway, and we would like to reassure them that they will be given another opportunity to participate in the learning and teaching programme, as well as to participate in examinations during the catch-up period set aside from December 2020 to February 2021.

We understand that this has been a period of great stress and anxiety for students, and we want to again encourage students in need of support to call the toll-free UWC student counselling hotline on 0800 222 333. This service is available seven days a week, 24 hours a day during lockdown.

Those students who have been identified to return to campus now, must please look at the Frequently Asked Questions (FAQs) section and the graphic description of the process when returning to campus on the UWC COVID-19 page on the University website. Click here to visit the link.

Regards

Manie Regal
Executive Director: Finance and Services